It is important that palliative health care services understand the specific health and caring requirements of people from culturally and linguistically diverse backgrounds.
If there are any difficulties communicating or understanding, an interpreter can be requested. The person must give consent to the interpreter being part of the decision-making process before discussions start.
The Australian Government-National Relay Service website provides assistance and translation services for:
- People who do not speak English
- English speakers who need to communicate with non-English speakers
- People who are deaf
- People who have a hearing or speech impairment.
People who are deaf or who have a hearing or speech impairment can be assisted by using the Australian Government’s National Relay Service. They will be able to choose their preferred method of making a call, and then call the appropriate service for assistance.
People who speak a language other than English can contact the Australian Government-Translating and Interpreting Services on 131 450. They cover more than 100 languages and are available 24 hours a day, 7 days a week.